In early 2025, a client from Bulgaria approached our company with a unique request: they were seeking soundproof office pods not only for commercial office spaces but also for home use, reflecting a growing trend in remote work and hybrid office solutions. The client was particularly concerned about the sound insulation performance, ease of installation, and adaptability of the pods in smaller residential environments.
Understanding the Need
Our business development manager responded promptly and professionally, taking time to thoroughly understand the client's concerns. Through multiple virtual meetings and detailed Q&A sessions, we discussed everything from decibel reduction levels to ventilation systems and modular installation procedures. The manager also introduced our standard models and customized options, ultimately proposing a tailored solution that matched both home office and workplace environments in Bulgaria.
Building Trust and Offering Solutions
Throughout the consultation process, we prioritized transparency, communication, and technical support. We shared case references, product demos, and even offered 3D visualizations to help the client visualize the setup in their intended space. These efforts led to a strong rapport and mutual trust, with the client expressing confidence in our expertise and commitment.
Success and Win-Win Results
Thanks to the close collaboration, we helped the client resolve several key challenges—such as acoustic insulation in mixed-use buildings and transportation logistics to Bulgaria. The final product was delivered on time and installed smoothly with remote guidance. The client not only used the pods personally but also became a local distributor, introducing our soundproof pods to the Bulgarian market.
As a result, our product gained excellent feedback and recognition within the regional office solutions industry, while the client successfully positioned the pods as a high-end workspace solution in Bulgaria. This collaboration marked a win-win achievement, enhancing our brand’s international reach and supporting the client’s business growth.